Warranty

Milkman Sound Amplifiers Limited Lifetime Warranty

Milkman Sound warrants products to be free from defect in materials and workmanship under normal use for a period of one (1) year from the date of original purchase when purchased from an authorized dealer. Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, Milkman Sound will replace or repair (at its discretion) the defective merchandise with equivalent merchandise at no charge.

 

There is a 90 day warranty on the vacuum tubes provided in Milkman products. Any defects or malfunction of Milkman amplifiers related to the vacuum tubes after that period will not be covered. For amplifiers with early tube failure, please contact Milkman Sound via the contact page on this website. 

 

Amplifiers that are over one (1) year of age are still covered by the extended warranty, however any malfunction or manufacturing defect will have to be taken on case by case basis after one year has passed. 

 

Who is Covered

The warranty applies only to Milkman Sound products sold to consumers either direct or by authorized Milkman Sound dealers. This warranty only applies to the original purchaser. 

 

In order to receive warranty service, the original purchaser must provide Milkman Sound with a copy of the receipt stating the customer name, dealer name, product purchased and date of purchase. Products found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Milkman Sound's discretion.

 

Milkman products that have been purchased second hand can have an original warranty extended to the new owner for the price of $150. If you have purchased a used amplifier, please contact Milkman Sound via the contact page on this website and a new warranty can be purchased and tracked via serial number. Extended warranties for second owners will be taken on a case by case basis, and often must be accompanied by a factory repair or inspection. 

 

What is Not Covered

  • Damage caused by accident, abuse, improper operations, water, theft.
  • Any cost or expense related to the shipping of product.
  • Service performed by anyone other than Milkman Sound
  • Any product which has had the serial number defaced, altered, or removed.
  • Subsequent damage to other components.
  • Any product not purchased from an authorized Milkman Sound dealer

 

How to Obtain Service Under Warranty

Contact Milkman Sound via the contact form on this website, or by calling 415.209.5278 Arrangements can be made to send your amplifier back to the factory for repair at the discretion of Milkman Sound. Milkman Sound prefers not to have third parties do repairs on Milkman products. Any unauthorized third party repair will void the original warranty, however the original warranty can be restored after a factory repair or inspection. 

 

Extended Warranty

If you own a Milkman Sound amplifier that is over one (1) year old, or out of warranty, you may be covered by an extended warranty. Some components used in Milkman Sound products have warranty periods which extend beyond one (1) year. Please contact Milkman Sound for details.

 

Milkman Sound prefers to handle all repairs at the factory to ensure that the amplifier is operating at its maximum capability.